Terms and Conditions

Welcome to CanvasJet Website, an online printing E-Commerce owned and managed by Walliv Advertising Gifts Supply (Licence Number 689364) issued by PCFC- Trakhees in cooperation with Department of Economic Development – Dubai as per Local Law in Special Development Zone, with its registered office at Central Business District, H07, Unit 09, P.O.Box 76471, Dubai, United Arab Emirates. The following Terms of Service (“TOS”)  apply to every order you place from CanvasJet.com

CanvasJet and its logo are trademark of Walliv Advertising Gifts Supply and its registered with the Ministry of Economy in UAE (#331243) and the European Union Intellectual Property Office – EUIPO (#20378148).

The following TOS contains the terms and conditions that govern your (also referred as User) use of the Website and CanvasJet.com Service. Use of the Walliv Advertising Gifts Supply Website constitutes acceptance of this TOS. 

Walliv Advertising Gifts Supply reserves the right to add, delete, and/or modify any of the terms and conditions contained in this TOS, at any time and at its sole discretion, by posting a change notice or a new agreement on the Walliv Advertising Gifts Supply Website.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

This TOS constitutes the entire and only agreement between us and you (User), and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings.

Eligibility to use Website:

CanvasJet.com will only knowingly provide service to customers that can lawfully enter into and form a contract under applicable law. If site User is under the age of 20, but at least 18 years of age, he/she may use the CanvasJet.com services under the supervision of a parent or legal guardian after they agree to this TOS. CanvasJet.com Website is not intended for children under the age of 18.

CanvasJet.com Website CanvasJet.com grants Users a limited revocable license to access and use the Website for its offered services, subject to Users’ compliance with this TOS. CanvasJet.com does not allow customers to collect or use information collected on the Website to compete with CanvasJet.com or to create derivative work based on the content of the Website. If User uses the information other than per TOS, CanvasJet.com may revoke the access and pursue another legal course of action permitted under applicable state or federal law.

The user is responsible for maintaining the confidentiality of his account.

Prohibited Use:

A user can only use the Website as expressly permitted by CanvasJet.com. A user may not cause harm to the Website. Specifically, but not by way of limitation, User may not:

  • Interfere with Website performance by using viruses or any other technology or program designed to affect performance, content, and appearance of the Website.
  • Modify, create derivative works from a reverse engineer, decompile, or disassemble any technology.
  • Collect any user information used for registration.

Copyright:

All the content including but not limited to: Design, graphics, organization, and digital conversion related to the site are protected under applicable copyright, trademarks, and other property rights. Copying, downloading, or redistribution of any such matters or any part of the site, except outlined in this TOS, is strictly prohibited.

User will retain ownership of the content that is used, referred, or uploaded by the User during the use of the site. “While using any outside content, User grants following licenses to CanvasJet.com, the nonexclusive, worldwide, transferable, sublicensable right to copy, crop, reproduce, publicly display, sell, and distribute design in or on products and in advertising, marketing, samples, and promotional materials for CanvasJet.com.” And the right to make modifications to Users’ design. We will not distribute it without prior approval from your side.

User may remove the design, graphics, or file, designed or uploaded by the User, at any time during the usage of the Website. After the content designed by the User is transferred to CanvasJet.com, if the User chooses to remove that content, please notify CanvasJet.com in writing. Any orders that might have derived from that content will prior to the written notification of termination be fulfilled.

You may remove the Content you designed at any time, and you retain any copyright and other intellectual property rights in that Content. If you choose to remove Content that you designed or uploaded and notify CanvasJet.com of your intention to terminate the licenses described in the above paragraph, those licenses will terminate, except that CanvasJet.com may fulfill all orders that are in any way derived from that Content placed prior to notice of termination and may continue to use said Content in marketing and promotional materials.

If the user believes that her/his work has been copied in a way that constitutes copyright infringement, please provide our copyright agent (copyright@CanvasJet.com) with the following information.

  • The written document with the signature of the person authorized to act on behalf of the owner of the copyright interest.
  • The detail on material that is claimed as infringed.
  • Contract information.

Our Agent will quickly act on any such notice received. For all trademarks copyright issue, copyright complaints please email copyright@CanvasJet.com, 

Reservation of Rights:

CanvasJet.com reserves the right but does not assume the obligation to monitor transactions and communications occurring through the website. If CanvasJet.com determines, in its sole and absolute discretion, that User will breach a term or condition of these TOS, CanvasJet.com may cancel such transactions and restrict access.

CanvasJet.com may modify the site CanvasJet.com at any time without any prior notice and will incur no liability for doing so.

Representation and Warranties:

The user of the site represents and warrants to CanvasJet.com that in use of the CanvasJet.com site, the User will not infringe the copyright, trademark, patent, trade secret, the right of privacy, the right of publicity, or another legal right of any third party. User further represents and warrants to CanvasJet.com, that there are no claims, demands, or any form of litigation pending, or to the best of User’s knowledge, threatened with respect to any of User’s content. CanvasJet.com will not be required to pay any third party related to using the content provided by the User. User content should not cause direct or indirect injury to any third party and should be free of viruses or any other program or technology that can cause direct or indirect damage to the site.

Disclaimer and Exclusions:

CanvasJet.com provides a Website CanvasJet.com service on an “as is” and “as available” basis. CanvasJet.com, does not represent or warrant that site will be uninterrupted, will be free of errors, and inaccuracy will be reliable, will be timely, and will meet User’s requirements. CanvasJet.com makes no warranties other than those made expressly in these TOS, and hereby disclaims any and all implied warranties, including without limitation, warranties of fitness for a particular purpose, merchantability, and non-infringement.

CanvasJet.com will not be liable to any User or any third party for any consequential, incidental, indirect, punitive, or special damages (including damages relating to lost profits, lost data, or loss of goodwill). Arising out of relating to or connected with (a) the use of the site or any service or products based on any cause of action, even if advised of the possibility of such damages. (b) the content contained on the site, or (c) any delay or failure in performance beyond the control of the Covered Party.

Limitation of Liability:

Limitation of liability, under for a breach of a party’s representations and warranties under these TOS or in connection with your indemnity obligations under these TOS, in no event will the liability of CanvasJet.com exceed the value of the signs ordered or serviced rendered. Value of the signs or services are limited to the stated value on the CanvasJet.com, site CanvasJet.com or charged to the customer.

Indemnification:

User must indemnify and hold CanvasJet.com and its employees, partners, suppliers, representatives, agents, affiliates, directors, officers, managers, and shareholders (if applicable) harmless from any damage, loss, or expenses including reasonable attorney’s fees incurred in connection with any third-party claim, demand, or action brought against any of the parties alleging that User has breached any of these TOS through any act of omission.

Registration:

The user might be asked to register at the site. A user must agree to provide accurate, complete registration information. Each registration is for personal use only and access to that information should not be made available to multiple Users. CanvasJet.com does not permit any other person to use the registration section besides User’s own registration.

Color Issues:

CanvasJet.com uses standard industry software for designing and printing purposes. We do not guarantee any color matching or exact color print. Slight color variations are possible and should be considered as acceptable and will not be considered a production mistake and will not be eligible for refund or return or reproduction. We use the best judgment to match the color but if you need to visually match color, we suggest ordering a sample product.

CanvasJet sells its products through an E-Commerce Web Site viewable by computers connected to the Internet. These computers may view CanvasJet.com products solely through their computer screens (“Monitors”). Monitors may be configured to display images and colors in a variety of ways, both through the use of hardware setup and software setup. There are many possible settings for Monitors and there is no true uniform standard to which all Monitors conform. What may look one way on one monitor, will look different on another.

Further, computer monitors display images with light and use a standard known as RGB to do so. CanvasJet.com produces products in a variety of ways (CMYK, PMS, and others) that do not use light.

As such, you agree that CanvasJet.com does not guarantee that the colors as they appear on the screen will look the same as the colors as they appear on the purchased product. CanvasJet.com works hard to make the colors on the screen be as true as possible to the printed colors, however, the differences in Monitors and the differences between light and pigment make it impossible to guarantee matching colors for all Users.

Production:

CanvasJet.com uses production facilities inside of the UAE. We will not trade with or provide any services to OFAC and sanctioned countries. 

Payment:

We accept Credit Cards & Debit Cards (Mastercard/Visa). Visa or MasterCard debit and credit cards in AED will be accepted for payment. Cardholders must retain a copy of transaction records and Merchant policies and rules.

Design Proofing:

CanvasJet.com will not proofread any design made by the User. Please double-check all your designs before submitting an order. CanvasJet.com can not be held responsible for mistakes in the design made by the customer. CanvasJet.com will print the submitted file as it is on a form. In the case where proof is requested, CanvasJet.com will produce using the last proof approved by the customer. Any mistakes/changes in the proof have to be done before approval of the proof.

Response Time:

CanvasJet.com requires Users to respond to all information or proof approval requests in three days. If the User fails to respond to the request for any reason, CanvasJet.com will use the best judgment on if and how to proceed.

Refund and Returns:

CanvasJet believes in customer satisfaction. If you find any problem in your print that has arisen from manufacturer’s defects, such as loose or wavy canvas, bubbles, scratches, or fading, we will either replace your canvas print or fix it at our cost, or we will find another mutually agreeable solution. Please note that because all products are made-to-order, CanvasJet does not issue refunds.

If you require a reprint, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (Try to be as descriptive as you can when sending the image). Please contact us at support@canvasjet.com; we will be happy to assist you.

All canvases include a lifetime warranty and guaranteed replacement, If you find any defect in our print, we will make it perfect for you. This includes any manufacturer’s defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs we will either replace your canvas print or fix it at our cost. 

Responsibility for Return Shipping Costs: Return shipping costs are paid by CanvasJet.com unless there are no clear reasons to reprint.

Refunds will be made back to the payment solution used initially by the customer.

Cancellation Policy:

The customer can request to cancel his/her order at any time before the order has processed within the first 24 hours with 10% of the order value as administration fee. After 24 hours, a cancellation request can be processed before the order has been shipped with 50% of the order value as design, processing, and administration fees. No cancellation allowed after dispatching the order and refusing shipments subject to 100% processing, production, and administration fees.

Vouchers:

“Voucher” means an electronic code that must be presented online to redeem a specified discount or benefit. Vouchers (“Vouchers”) are subject to (a) the specific terms and conditions stated on the Voucher, and (b) these general Voucher terms and conditions. In the event of any inconsistency, the former prevails. Not redeemable for cash and cannot be used to purchase gift cards. Must be redeemed within the validity period. Vouchers expire at the first minute of the expiration day. Vouchers not valid on the expiration day itself. Must be used in one transaction. Cannot be applied to previously placed orders or products not in stock at the time of purchase. If no expiry date is stated on the Voucher, Vouchers will expire 6 months from the date of issue. If a purchase exceeds the Voucher amount, the balance must be paid by other available payment options. Expired Vouchers are not redeemable and voucher amounts will not be refunded or credited when expired. Defaced, mutilated, altered, lost or stolen Vouchers will not be replaced, refunded or redeemed.CanvasJet.com does not accept any responsibility for lost or stolen Vouchers.

Lowest Price Guarantee:

CanvasJet.com is offering a promo offer called the “110% Lowest Price Guarantee”. If you happen to find a lower price online, we will beat it by 10%. The product should be the same size, options, printing technology, and guarantee, and the price valid on the day you send it to us. Canvas prints should come already stretched onto the frame.

To be eligible for the Lowest Price Guarantee offer, we request an original quote from a printing company based in UAE and the product must have these conditions:

  1. Canvas Options: Prints must be printed on archival quality, canvas material, premium-coated, matte texture, 360 gsm bright white, consistent poly-cotton blend. No additives, no agents, and then stretched by hand around pinewood, sourced from sustainable forests, artisan-quality stretcher bars, and arrive ready-to-hang with pre-installed metal hooks.
  2. Printing Technology: must be printed with commercial-grade solvent-free UV- protected latex inks, using only original HP Latex printers.
  3. Lifetime Warranty: The prints must come with a 100% lifetime warranty and guaranteed replacement against manufacturer’s defects such as loose or wary canvas, bubbles, scratches, or fading.

After we receive the original quote, we will review the information and contact the other company and if everything checks out well, we will send you a discount voucher code.

Miscellaneous:

These TOS will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of Dubai, UAE without reference to conflict of law principles. These TOS will not be assignable transferable by User without the prior written consent of CanvasJet.com. These TOS contain the entire understanding of the parties regarding its subject matter and supersede all prior and contemporaneous agreements and understanding between the parties regarding its subject matter. User and CanvasJet.com are independent contractors, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by this TOS.

Local Deliveries and International Shipping Policy:

CanvasJet.com offers the fastest “ORDER TO DELIVERY” time in the industry. We take pride in the fact that we have over 99.98% on or before time deliveries.

 Delivery within the United Arab Emirates (UAE)

– Standard Delivery (4 business days) +AED30  –  FREE for orders above AED500

– Rush Delivery (2 business days) +AED149 – order before 3 pm 

– 24 Working Hours Delivery  +AED299 – order before 12 pm 

  

Important notes about local delivery:

  • Shipments are generally delivered between the hours of 9:00 a.m. and 11:00 p.m.
  • Refused shipments subject to 100% processing, production, and administration fees.
  • We count from the time you approve your digital proof (if applicable).
  • Business days do not include weekends or any public holidays.
  • If we failed to deliver your rush order on time, we will refund the rush delivery fees, and charge standard delivery if applicable.
  • Rush and Next day Delivery limited for orders with a maximum amount of AED3,000.

 Shipping to GCC countries (Saudi Arabia, Kuwait, Oman, Qatar, and Bahrain)

– Standard (10-15 business days*) +AED149 – AED349

– Express (7-10 business days)  +AED349 – AED649

*Transit times may be impacted due to the effects of Covid-19

Important notes about GCC and international shipping:
 
  • From the time you approve your digital proof (if applicable).
  • Business days do not include weekends or any public holidays.
  • Orders placed after 12 pm, will be considered as being placed the next working day.
  • GULF Express and EMS Express is not door-to-door shipping, The service will deliver to the nearest post office to your address.
  • The recipient is the importer of record and must comply with all laws and regulations of the destination country.
  • Orders shipped outside of the United Arab Emirates may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; CanvasJet has no control over these charges, nor can CanvasJet predict what they may be.

Delays:

CanvasJet.com shows an estimated delivery date for each order on the CanvasJet.com site. These dates are indicative dates only and are based on production-ready orders and don’t include any public holidays or shipping delays. Any delay due to shipping has to be addressed directly with the shipping company.

Prices and Product Specifications:

Prices for products on CanvasJet are described on our site and incorporated into these Terms by reference. All prices are in UAE dirham. Prices and products may change at CanvasJet’s discretion. The prices described on our site are subject to trade discount and to change without notice. Prices may also be changed without notice due to unforeseen cost increases of imported products, raw materials, or currency fluctuations. We carefully check pricing and product specifications, but occasionally errors can occur, therefore we reserve the right to change both without notice. We are not responsible for customer pricing errors. Some variations between picture and product may occur. Some products listed may be non-stock items

Notice:

All notices required or permitted to be given under these TOS will be in writing and delivered to the other party by any of the following methods: (a) mail or Courier (b) electronic mail. All the notices to CanvasJet.com should be sent to support@CanvasJet.com and also hard copy with signature and contact information should be sent to the company address.

Dispute Resolution:

In the rare event of a dispute, all disputes arising out of, relating to, or connected with these TOS or your use of any part of the CanvasJet.com service will be exclusively resolved under Dubai government laws. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. Judgment on the arbitration award may be entered into any court having jurisdiction thereof. CanvasJet.com may seek equitable relief, including, without limitation, injunctive relief and specific performance without the requirement of posting a bond or other security or proving damages are insufficient, from a court of competent jurisdiction.

Newsletter Subscription:

By placing the order, you agree to receive promotional emails and other newsletters from CanvasJet.com regarding order confirmation.

Termination:

You agree that CanvasJet.com, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Site, and remove and discard any Content you may have contributed to the Site, at any time for any reason or no reason. CanvasJet.com may also in its sole discretion and at any time discontinue providing the Site, or any part thereof, with or without notice. You agree that any termination of your access to the Site under any provision of these Terms of Use may be effected without prior notice, and acknowledge and agree that CanvasJet.com may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files of the Site. Further, you agree that CanvasJet.com shall not be liable to you or any third-party for any termination of your access to the Site. Should you object to any terms or conditions or become dissatisfied with the Site in any way, your only recourse is to immediately discontinue your use of the Site and/or terminate your account. 

Value-Added TAX (VAT):

Effective 1 January 2018, VAT is charged at 5% on orders sold and shipped by CanvasJet.com within the UAE. For shipments to countries outside the UAE, 0% UAE VAT rate will be applicable.

The advertised prices for products displayed at CanvasJet.com are inclusive of any VAT. However, your final price will be reflected at checkout, once the order information is completed.

  • Walliv Advertising Gifts Supply
  • Central Business District, H07, Unit 09
  • P.O.Box 76471
  • Dubai, United Arab Emirates. 
  • Tel +971 4 361 5833
  • Support@canvasjet.com

Last Revised 19-01-2021

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