Frequently Asked Questions.

Ordering

CanvasJet.com is a 100% online portal based in Dubai. As we don’t have showrooms or physical stores you can visit. All our products are made-to-order direct from our factory. Our expert printing processes allow you to create gallery-quality canvas art from your own photos & images online and we always provide free digital proof, after all, you’re covered with 100% Love Guarantee and we deliver to your doorstep.

We’re committed to providing the ultimate customer experience – and we know that means offering the best prices in the market. If you happen to find a lower price online, we’ll beat it by 10%! The product should be the same size and options, and the price valid on the day you send it to us. Canvas prints should come already stretched onto the frame.

Simply email us with a link to the competing product. We’ll review the information and if everything checks out we’ll send you a 10% discount voucher code.

CanvasJet believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer’s defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs we will either replace your canvas print or fix it at our cost.

Yes, it is possible. Contact us at +971 4 361 5833 or support@canvasjet.com to change your delivery address.

While you proceed to check out, you will find a section that will ask for a promo code or voucher inputs.

Products

Canvas Prints

Certainly! We have lots of creative layouts and configurations available for multi-canvas installations. contact us for more details.

We can process .JPG, .JPEG, .PNG or pdf file formats, with a maximum data size of 30 MB. We recommend .JPG, .JPEG or .PNG files for best results.

Sure, contact us for further information on additional sizes available.

Photo Collage

You can add nearly anything to a photo collage when you make it online. And all your images don’t have to be plain photos, either. You can upload your child’s latest drawing, an image with text overlay, and more. Combining a blank canvas with the imagination, your options are unlimited. It’s like creating a photo album with all your favorite images on display instead of flipping through a coffee table photo album or scrolling through a photo app trying to find those vacation pics from 2012.

It depends on the layout of the collage, from 3 up to 36 photos.

Sure, contact us with your requirements and we can design any layout you desire.

Tons of picture collage makers litter the internet. But the technology and machines used to create photo displays are far from relatable. CanvasJet is a company made of people like you who understand the power of a high quality image. To us, it’s more about the product than the price. We understand that photos aren’t just images—they’re life.

You give us pics, we’ll give you a story board of memories to last a lifetime.

Yes, you can design your photo collage using any photo resolution, we have our on magic way to turn them to a great photos.

General Product

Though we are very careful while sending canvases in perfect conditions, these things happen sometimes. Just hold on with the package and if possible click images of the damage and let us know. A reprint will reach you soon.

Care and Use

Although our pieces printed with HP latex ink and its lamination ready but no artwork should ever be hung in direct sunlight for prolonged periods of time. Additionally, while we use a water-resistant coating it is not 100% waterproof.

Because canvas is a natural product that will shrink and swell due to significant changes in temperature or humidity, it should not be hung in a bathroom or directly over a heat source.

All framed prints come ready-to-hang out of the box with gallery-strength piano wire. All you need is a hook/nail in the wall.

The best way to clean the canvas is with a soft duster. You can also use a damp cloth on the face of the canvas.

Images and File Types

Our website uploader accepts JPEG, SVG, PNG and PDF.

Contat us for alternate instructions, we can provide you with a link to our FTP site.

We love old school! When you place your order, check the box labelled “I have a picture I need scanned” and we’ll provide you with mailing instructions.

Our website uploader supports files up to 20 MB, if you have a larger file contact us and we’ll provide you with a link to our FTP site.

No problem, we have amazing team who can work on any photo resolution, our enhancing technology will reduce the look of pixelation on your image.

 

Contact us as soon as possible via chat, email, or phone and we’ll provide you with instructions on how to send us a new image.

While we specialize in working with images of all sizes, typically a file size of 1 MB or greater is enough for us to work with without needing to apply a low resolution filter.

That depends on the depth of photo wrap selected: 2cm – ~2.5cm, 3.5cm – ~4cm, 5cm – ~5.5cm.

If you are worried about how your image may change, contact us and we’ll send you our ICC profile.

Yes! Simply select the “Just a Touch” Advanced Image Option, and then explain in the “Design Instructions” the size, colour, font, location, and of course, the text itself that you would like.

Yes, you can request that and we can send it by email for AED 99.

Shipping

We understand that getting your prints on-time is important to you, so we make every effort to process your order as quickly as possible, we want you to have the most amazing experience you have ever had! We work tirelessly to ensure you get your order without the fuss, everything you need to know about delivery is right here.

We offer the fastest “ORDER TO DELIVERY” time in the industry. We take pride in the fact that we have over 99.98% on or before time deliveries.

 Delivery within the United Arab Emirates (UAE)

– Standard Delivery (4 business days) +AED30  –  FREE for orders above AED500

– Rush Delivery (2 business days) +AED149 – order before 3 pm

– 24 Working Hours Delivery  +AED299 – order before 12 pm

Important notes about local delivery:

  • Shipments are generally delivered between the hours of 9:00 a.m. and 11:00 p.m.
  • Refused shipments subject to 100% processing, production, and administration fees.
  • We count from the time you approve your digital proof (if applicable).
  • Business days do not include weekends or any public holidays.
  • If we failed to deliver your rush order on time, we will refund the rush delivery fees, and charge standard delivery if applicable.
  • Rush and Next day Delivery limited for orders with a maximum amount of AED3,000 and with a maximum of 10 prints.

 Shipping to GCC countries (Saudi Arabia, Kuwait, Oman, Qatar, and Bahrain)

– Standard (10-15 business days*) +AED149 – AED349

– Express (7-10 business days)  +AED349 – AED649

*Transit times may be impacted due to the effects of Covid-19

Important notes about GCC and international shipping:
 
  • From the time you approve your digital proof (if applicable).
  • Business days do not include weekends or any public holidays.
  • Orders placed after 12 pm, will be considered as being placed the next working day.
  • GULF Express and EMS Express is not door-to-door shipping, The service will deliver to the nearest post office to your address.
  • The recipient is the importer of record and must comply with all laws and regulations of the destination country.
  • Orders shipped outside of the United Arab Emirates may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; CanvasJet has no control over these charges, nor can CanvasJet predict what they may be.

Our prints are shipped from United Arab Emirates – Dubai.

Currently, we deliver across UAE and ship internationally to GCC countries, Saudia Arabia, Bahrain, Oman, Qatar, and Kuwait.

We suspended other international shipping until further notice.

Digital proofs are typically available within two business days, unless your selected rush delivery, it will be sent in 24 hours.

If you need your canvas by a certain date, please indicate it in the notes section of your order. If the date is particularly soon you may need to add rush shipping to ensure it arrives in time. Either way, contact us with your order number after you place your order to confirm the details.

Yes, we will email you once your order has shipped with your tracking number.

Unfortunately, we are not set up to accommodate pickups at our workshop. The only way to receive an order from us is to have it shipped via courier to your location.

We ship using the best carrier available to us for a given destination and delivery timeline.

Billing

We have different payments options:

  • Credit Cards & Debit Cards (Mastercard/Visa) 
  • Bank transfer for local orders more than AED5,000.
  • Pay 14 days after delivery

Yup, just contact us and we will send professorial rates.

Returns & Exchanges

We use the industry-leading machines and the best in the world finishing process and packing, this allows us to stand 100% behind our product. We offer across our product lines a 100% Love Guarantee. If for any reason you are not happy with your purchase, we will do everything we can to get that smile back on your face. We want you to feel at ease and be confident that the product that you would be receiving would be world-class and an absolutely stunning piece of art.

In a nutshell, within 14 days of receiving the order, If you find any defect in our print, we will make it perfect for you. This includes any manufacturer’s defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs we will either replace your canvas print or fix it at our cost. No kidding.

For international orders, the customer will need to pay the shipping charge for any exchanges or returns sent out. No matter the reason for returns.

Cancellation policy is easy and clear, it depends when you request for cancellation

  • Free cancellation before we start to process your order and before you receive the digital proof by email, usually within 24 hours, unless it’s a rush order.
  • A fee of 10% of the total order value as design, processing, and administration fees, if you request a cancellation after we sent the digital proof by email, even if you reject the digital proof or ignore it.
  • No cancellation allowed after approving the digital proof, and refusing shipments subject to 100% processing, production, and administration fees.

Your new print will be processed once your return has been received.

It may take up to 15 business days depends on your bank.

Security & Privacy

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, CanvasJet guarantees your shopping experience to be totally secure so that you never have to worry about your financial information safe. We do not store credit card numbers, it directly passes them to the payment processor Telr or Tabby

We will never use your images apart from printing it. For more details, check our Privacy Policy

We are committed to maintaining the privacy of our customers and we use the best-secured servers in the world to keep your data and personal photos. Your photos are safe with us till we dispatch your order then it will be deleted automatically in 30 days after we ship your order – PRIVACY GUARANTEED.

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